The full McKinsey Report has now been released on the DVA website. We have not had the time to analyse it yet, but it should be shared among the veteran and veteran family community as well as to all that support us in the wider whether support network.
DVA's advice is that in summary, the report identifies 11 priority initiatives for implementation to address the claims process and the claims backlog. These initiatives were selected based on the modelled impact by December 2023. A further 26 ideas were considered and not prioritised due to the need for significant legislative change, significant and/or costly information system changes, or a limited impact on the backlog within the required timeframe.
The main areas of focus for the initiatives are in:
Some initiatives have interdependencies with actions DVA has in train, and actions relating to the Commonwealth Ombudsman’s report of January 2022, on DVA communication with veterans.
Recommended actions from the McKinsey findings that do not require Government approval and are within DVA’s current resources have been progressed, aligned to transformation and other initiatives DVA has in train.
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