From: DVA
Sent: Wed 5/11/2014 8:26 AM

REVIEW CONFIRMS PRIORITIES FOR DVA

Today, the Australian Public Service Commission (APSC) released its Capability Review report of the Department of Veterans’ Affairs (DVA).

A Capability Review is a forward-looking, whole-of-agency review that assesses an agency’s ability to meet future objectives and challenges. I welcome the release of this report.

Since being sworn in as Minister for Veterans’ Affairs, I have made it my priority, alongside DVA, to ensure that the services and support delivered to the veteran community are the best they can be.

The report highlights key areas where the Department can improve to ensure the best possible outcomes for the veteran community.

Many of these areas identified in the report have already been recognised by myself and the Department and have not come as a surprise. Since the report was written almost a year ago, considerable improvements have been made to online services, access to mental health support, reducing red tape for contemporary veterans, expanding client reach and access to services and improving ICT capability to ensure better service delivery.

It is my highest priority as Minister for Veterans’ Affairs to ensure services and support are delivered to the veteran community in the most effective and efficient manner possible.

While my Department and I acknowledge that there is still much work to be done, it is also important to note the report raised a number of positives for the Department. Primarily, and something that I am very proud of, is that the staff of DVA are strongly committed to supporting the Australian veteran community.

The Department is acutely aware of, and is responding to the significant challenges needed to improve the services and support we provide to the veteran community, and are working towards making DVA a better organisation for clients, stakeholders and staff.

To view the report visit www.dva.gov.au/aboutDVA/publications/corporate/Pages/index.aspx

Media inquiries: Minister Ronaldson: Jordi Procel 02 6277 7820 or 0448 232 908
Department of Veterans’ Affairs Media: 02 6289 6203

Veterans and Veterans Families Counselling Service (VVCS) and Veterans Line can be reached 24 hours a day across Australia for crisis support and free and confidential counselling. Phone 1800 011 046 (international: +61 8 8241 4546)