From: DVA website
Arrangements for the Christmas and New Year period
The Department of Veteransí Affairs (DVA) and Veteransí Affairs Network (VAN) offices will be closed over the Christmas and New Year period from Tuesday 25 December 2012 to Tuesday 1 January 2013 inclusive.
The Department will re-open for normal business on Wednesday 2 January 2013.
As in previous years, DVA services over the Christmas-New Year period will be provided through the Departmentís after-hours arrangements, similar to those in place for the Easter break, public holidays and weekends.
Under these arrangements, many key DVA services will continue to be available, including:
Individuals who require Rehabilitation Appliances Program (RAP) supplies are advised to ensure they have enough supplies to last them through the Christmas and New Year period. RAP suppliers will be closed on weekends as well as 28-30 December and 1 January during the period. In case of emergency, people should contact their Local Medical Officer or health care professional.
- crisis counselling – VVCS–Veterans and Veterans Families Counselling Service offers 24-hour crisis counselling through Veterans’ Line. This service is available toll free on 1800 011 046 to veterans of all conflicts and their families, including members of peace operations;
- transport – if transport is not booked prior to the Christmas period, please pay up front and seek reimbursement from DVA later. Alternatively transport can be booked and reviewed, and travel expenses can be claimed through MyAccount, DVA’s online services module;
- hospital admissions – doctors can admit DVA patients into hospital and request admissions approval, where required, when DVA re-opens; and
- Defence Service Homes Insurance – help with policy and claim enquiries is available 24-hours a day on 1300 552 662, and payments can be made on 1300 304 989, for the cost of a local call.
Please note that the closure of DVA offices will not affect pension payments.
The Department of Veteransí Affairs would like to wish all veteran, defence force and ex-service communities and their families, a safe and happy Christmas and New Year.
Resources for ex-service organisations
The Department has produced a poster (PDF 159 KB) (Word 2.98 MB) detailing the arrangements over the Christmas period. This poster will be displayed in all DVA offices. Ex-service organisations are also invited to print this poster and display it on member notice boards.