From: DVA website

Arrangements for the Christmas and New Year period

The Department of Veteransí Affairs (DVA) and Veteransí Affairs Network (VAN) offices will be closed over the Christmas and New Year period from Tuesday 25 December 2012 to Tuesday 1 January 2013 inclusive.

The Department will re-open for normal business on Wednesday 2 January 2013.

As in previous years, DVA services over the Christmas-New Year period will be provided through the Departmentís after-hours arrangements, similar to those in place for the Easter break, public holidays and weekends.

Under these arrangements, many key DVA services will continue to be available, including:

Individuals who require Rehabilitation Appliances Program (RAP) supplies are advised to ensure they have enough supplies to last them through the Christmas and New Year period. RAP suppliers will be closed on weekends as well as 28-30 December and 1 January during the period. In case of emergency, people should contact their Local Medical Officer or health care professional.

Please note that the closure of DVA offices will not affect pension payments.

The Department of Veteransí Affairs would like to wish all veteran, defence force and ex-service communities and their families, a safe and happy Christmas and New Year. Resources for ex-service organisations

The Department has produced a poster (PDF 159 KB) (Word 2.98 MB) detailing the arrangements over the Christmas period. This poster will be displayed in all DVA offices. Ex-service organisations are also invited to print this poster and display it on member notice boards.