From: Minister for Veterans’ Affairs Mailing List
Sent: Thu 17/03/2011 4:08 PM


Significant progress is being made towards introducing a new program to improve the health of chronically ill veterans and war widows who have complex care needs and are at risk of hospitalisation.

The Minister for Veterans’ Affairs, Warren Snowdon, said service partners had been selected for the innovative Coordinated Veterans’ Care (CVC) Program, which starts on 1 May.

Bupa Health Dialog has been selected as the Primary Service Provider. Bupa Health Dialog, the Australian arm of Health Dialog, is a wellness, prevention and chronic disease management company with expertise in analytics. It will analyse client data to identify and contact the veterans and war widows who are DVA Gold Card holders and are most likely to benefit from taking part in the CVC Program.

The Australian General Practice Network, the nation’s peak body for general practice networks, will provide training in chronic disease management to General Practitioners (GPs) and nurses, and produce program resources such as templates and guidelines. Grosvenor Management Consulting will monitor the program and provide an independent evaluation of its effectiveness.

“The signing of contracts with these organisations means we’re on track to introduce a new health care program for our most vulnerable veterans and war widows,” Mr Snowdon said.

“The key element of the CVC Program is its coordinated approach. GPs and nurses will work even more closely with DVA Gold Card holder veterans and war widows to improve their quality of care, and ultimately reduce unplanned hospital admissions.

“In recognition of the increased time GPs and nurses will spend on planning and coordinating veterans’ care, new payments will be introduced to cover this extra work.

“The Australian Government sees this as a positive step towards improving the wellbeing and quality of life of those who proudly served our nation and their dependants.

“This initiative aligns with key Gillard Labor Government health reform priorities such as increasing the focus on primary health care and investing in prevention. In the future, the Personally Controlled Electronic Health Record System will also support the CVC Program by helping to streamline communication between the various health professionals involved in a veteran’s care,” Mr Snowdon said.

The Coordinated Veterans’ Care Program was formerly called the ‘Preventable Admissions and Improved Community Care Program’ and was renamed after consultation with GPs, nurses and veterans.

More information about the program is available from

Media inquiries:
Department of Veterans’ Affairs Media: 02 6289 6203 or 0413 994 704
Minister Snowdon: Alice Plate 0400 045 999